Policies
& Disclosures
LEGAL
DISCLAIMER
It is
the customer's responsibility to read through each section of this
agreement. Away We Go Travel is acting as a mere agent for suppliers
in selling travel-related services, or in accepting reservations or
bookings for services that are not directly supplied by this travel
agency ( such as air, ground transportation ,accommodations, hotels,
meals, cruises, and tours etc) This agency, therefore, shall not be
responsible for breach of contract. All rates are subject to availability,
black out dates, conditions and some restrictions apply. As an online
travel agency we try to provide the best products and services.
PAYMENTS
Away
We Go Travel accepts Master Card, Visa, Money Orders and Certified
funds only. No cash, personal checks or C.O.D. service. All prices
are shown in U.S. currency.
TICKET FEE POLICY
A non-refundable
processing fee of $30.00 is charged for every airline ticket transaction.
This fee maybe waived when booking other arrangements at the same
time. On changes to previously issued tickets that require new tickets
to be issued, a service fee of $25.00 will be charged. There is no
service fee on hotel, rental car, cruise or vacation package transactions
made with Away We Go Travel.
SHIPPING & DELIVERY POLICY
Away
We Go Travel can ship to virtually any address in the world. Tickets
will be sent to your credit card billing address. Paper ticket(s)
can be delivered to a P.O.Box when sent via U.S. Mail, but cannot
be delivered to a P.O.Box when being sent via Fed Ex.
Away
We Go Travel automatically ships your package within 24 hours of receipt
and review off all documents from our suppliers. We have agreements
with Federal Express. You may track your package on their web site.
Buyer
bears the cost of all shipment of goods. Shipping cost is $15.00 U.S.
when shipped to the United States. Shipping outside the U.S. will
range from $20.00-$35.00 U.S. These charges are non-refundable and
will appear as a separate charge on your credit card.
CANCELLATION
AND REFUND POLICY
Any cancellation is the customer's responsibility. Cancellations can
be made only by fax request.
Upon
cancellation of the transportation or travel services, where the passenger
is not at fault and has not canceled in violation of any terms and
conditions previously clearly and conspicuously disclosed and agreed
to by the passenger, all sums paid to Away We Go Travel for services
not provided will be promptly paid to the passenger, unless the passenger
advises Away We Go Travel in writing, after cancellation. This provision
does not apply where Away We Go Travel has remitted the payment to
another registered wholesale seller of travel or a carrier, without
obtaining a refund, and where the wholesaler or provider defaults
in providing the agreed-upon transportation or service. In this situation,
Away We Go Travel must provide the passenger with a written statement
accompanied by bank records establishing the disbursement of the payment,
and if disbursed to a wholesale seller of travel, proof of current
registration of that wholesaler.
ALL shipping,
service, consulting, concierge, and ticket fees are
NON-REFUNDABLE.
If Away
We Go Travel Customer Service has processed a refund for you, it will
take, on average, two to three billing cycles to process. (About 60-90
days).
TRAVEL
CONSUMER RESTITUTION FUND (TCRF) DISCLOSURE
Transactions are covered by the California Travel Consumer Restitution
Fund (TCRF) if the seller of travel was registered and participating
in the TCRF at the time of sale and the passenger is located in California
at the time of payment. Away We Go Travel is a member in the TCRF.
Eligible passengers may file a claim with TCRF if the passenger is
owed a refund of more than $50. For transportation or travel services
which the seller failed to forward to a proper provider or such money
was not refunded to you when required. The maximum amount which may
be paid by the TCRF to any one passenger is the total amount paid
on behalf of the passenger to the seller of travel, not to exceed
$15,000.
A claim must be submitted to the TCRF within six months after the
scheduled completion date of travel. A claim must include sufficient
documentation to prove your claim and a $35 processing fee. Claimants
must agree to waive their right to other civil remedies against a
registered participating seller of travel for matters arising out
of a sale for which you file a TCRF claim. You may request a claim
form by writing to: Travel Consumer Restitution Corporation, P.O .Box
6001, Larkspur, and CA
94977-6001.
NOTICE- Away We Go Travel's principal place of business is located
in Poway California. For ALL passengers purchasing from outside of
California, transactions are NOT covered by the Restitution Fund.
Passenger's
purchase money is protected under the Seller of Travel Act.
California law requires certain sellers of travel to have a trust
account or bond. Away We Go Travel has a trust account.
Away We Go Travel CST # 2067773-40
LIABILITY
DISCLAIMER
It is
the customer's responsibility to read through each section of this
agreement.
The information,
software, products, and services published on this web site may include
inaccuracies or typographical errors. Changes are made periodically
and added to the information herein. Away We Go Travel, its affiliates,
and /or their respective suppliers may make improvements and / or
changes on this web site at any time.
Away We Go Travel, its affiliates and / or their respective suppliers
make no representations about the suitability of the information,
software, products, and services contained on this web site for any
purpose. All such information, software, products, and services are
provided "AS IS" without warranty of any kind. Away We Go
Travel, its affiliates, and / or their respective suppliers herby
disclaim all warranties and conditions with regard to the information,
software, products, and services, including all implied warranties
and conditions of merchantability. Fitness for a particular purpose,
title, and noninfringement. In no event shall Away We Go Travel its
affiliates, and / or their respective suppliers be liable for any
direct, indirect, punitive, incidental, special, or consequential
damages arising out of, or in any way connected with, the use of this
web site or with the delay or inability to use this web site, or for
any information, software, products, and services obtained through
this web site, or otherwise arising out of the use of this web site,
whether based on contact, tort, strict liability, or otherwise, even
if Away We Go Travel, its affiliates, and / or their respective suppliers
have been advised of the possibility of damages.
All persons
entering this agreement on behalf of the participant represents to
Away We Go Travel that he or she is at least 18 years of age and has
all requisite power and authority to enter into this agreement on
behalf of the participant, and that this agreement will constitute
the legal valid and binding obligation of the participant.
INDEMNIFICATION
You agree
to indemnify and hold Away We Go Travel and our subsidiaries, affiliates,
directors, employees harmless from any claim or demand, including
reasonable attorney's fees and costs, all third party due to or arising
out of any breach by you of these terms of use (including, without
all documents incorporated by reference), or your violation of any
law or the rights of any third party.
USER AGREEMENT
Agreement
between customer and Away We Go Travel. This web site is offered to
you, the customer, conditioned on your acceptance without modification
of the terms, conditions, and notices contained herein. Your use of
this web site and our contracts constitutes your agreement to all
such terms, conditions, and notices.
By providing personal information through this website, you signify
your agreement to the terms of our privacy policy. If you do not agree
with these terms, please do not disclose any personal information
through this site. You will be responsible for all changes incurred
while your account is being used, if any, including payment for any
goods or services.
If you have any questions or comments about our policies you may send
an email to: info@AwayWeGoTravel.com
BUSINESS AND RETURN POLICY
Away
We Go Travel strives to offer excellent service and value. Our consultants
are experienced and knowledgeable. We want you to be completely happy
with every item you buy from us. Away We Go Travel wants all its clients
to become long term customers. We offer a Money Back Guarantee subject
to our travel providers cancellation policies and general compliance
with laws. (Please review our Disclaimer of Liability) Should a problem
arise we ask that you always contact us first to make a good faith
effort to seek resolution directly.
PLEASE NOTE- ALL shipping, service, consulting, concierge, and ticket
fees are NON-REFUNDABLE.
NOTIFY
US IN CASE OF ERRORS OR QUESTIONS
Review
all documents upon receipt. Notify us in case of errors or questions
within 48 hours. We must hear from you no later than 2 business days
after you have received them if there is an error or a problem appears
for us to honor our guarantee policy.
CREDIT CARD PURCHASES
If you
have a problem with Away We Go Travel bookings, tickets, travel arrangements
and or reservations. If purchased with a credit card and you tried
in good faith to correct the problem with us, we will credit original
payment method less any shipping, service, consulting, concierge,
and ticket fees per our business policies.
PLEASE NOTE if booked directly with our suppliers any refunds are
subject to there guidelines and policies. Please review our Liability
Disclaimer, Cancellation, and Refund Policies.
PRIVACY
AND SECURITY POLICY
Away
We Go Travel does not sell or rent your personal information to any
other agencies for marketing purposes. Protection of your privacy
is very important to us. We have taken strong measures to protect
your personal information. We understand that you and your information
are our most important assets. We store and process your information
on our computers located in California. We have taken precautions
to protect your data from loss, misuse, or unauthorized access. Your
information is protected by technological security devices.
TRADEMARKS
Away
We Go Travel.com, Away We Go Travel.net, and the Away We Go Travel
logo, are trademarks of Away We Go Travel. All such trademarks, trade
names and services marks are proprietary to us and may not be used
in connection with any products or service that are not Away We Go
Travel's.
Use of our Name or trademark requires express written permission.
You agree not to change, obscure or delete copyright or proprietary
notices from any content which you download or print.
